Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

Lasham Woods, Lasham Rd
Alton, GU34 5FZ

+44 1256 381 222

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Factory Service

The interval and cost of the Perfect Descent auto belay Factory Service & Re-certification depends on the model:

  • Model 220: Biennial service (24 months), €430.00 / £380.00 per device

  • Model 230: Annual service (12 months), €215.00 / £190.00 per device

What is included in the service

  • Unit breakdown to components

  • Detailed inspection and cleaning of components

  • Repairs and replacements as required

  • Re-assembly and functional test

Additional costs, if applicable

  • Replacement lanyard

  • Replacement springs

  • Replacement of worn or damaged components, outside of warranty or good will provisions

  • Replacement of transport packaging

 

Service Procedure

Complete the service form and include a print-out of the confirmation email with your device(s).

UK customers, send your Perfect Descent(s) to us in the original packaging:

Descendo Ltd
Lasham Woods
Lasham Road
Alton
GU34 5FZ
United Kingdom

Customers outside of the UK, contact us to arrange collection of your Perfect Descent(s) by DHL.

The current turn-around time for the service is 4-20 working days from receipt of the Perfect Descent to return shipment, depending on the model.